FAQ
HOW DO I REDEEM CREW CREDITS?
- The Salon Loyalties website features a
MyAccount/Redeem Awards
button. This button gives you access to the
online catalog which contains hundreds of items for your business or home.
- You can redeem as many awards as you wish, as well as air travel, up to the total number of Crew Credits in your online
account. Individual awards may have quantity or timing restrictions. Please read the descriptions
in detail before redeeming your Crew Credits.
DO I HAVE TO PAY FOR SHIPPING OR TAXES?
Awards include shipping, handling and state and local sales taxes (where applicable).
IMPORTANT: When placing an order, please remember that awards can only be shipped to a street address.
Awards cannot be shipped to a P.O. Box number.
HOW OFTEN CAN I REDEEM MY CREDITS?
Crew Credits can be redeemed for awards anytime you want to shop. Crew Credits will be uploaded to your account approximately 45
days after the calendar quarter ends. You will receive quarterly e-mail statements of your new Crew Credit deposit(s) or you can check
your account balance and deposits on the website on the Program Statement page. Salon accounts can only redeem their Crew Credits
through the Salon Loyalties program website. Crew Credits may not be redeemed for distributor credit/vouchers or cash reimbursement
for other purchasing needs.
HOW ARE CREW CREDITS TRACKED?
Every quarter your Distributor will submit your purchases to the American Crew Salon Loyalties Program
Headquarters. The timelines for submission are listed below:
Crew Credits are analyzed and uploaded to the Salon Loyalties Professional website
as follows:
Quarter 1: January – March
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Crew Credits uploaded by 5/15
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Quarter 2: April – June
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Crew Credits uploaded by 8/15
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Quarter 3: July – September
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Crew Credits uploaded by 11/15
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Quarter 4: October – December
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Crew Credits uploaded by 2/15
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Any sales reported after these dates will roll into the subsequent quarter.
I RECEIVED MY PASSWORD, BUT I DO NOT HAVE ANY CREW CREDITS
A minimum purchase requirement of $1 per quarter is required to have Crew Credits uploaded to your account. All Crew Credits are
uploaded quarterly (see schedule above). American Crew relies on your Distributor to report your purchases and participation by our
Distributors is not mandatory. If a distributor chooses not to submit or has omitted a salon account's purchases, Crew Credits will not be
rewarded retroactively. Please contact your distributor if you have purchased the minimum requirement and have not received your
Crew Credits.
HOW DO I REGISTER?
Salon accounts register online or manually through a Distributor Sales Consultant. If registering online, click "Not A Member". Once you
complete your registration, a copy will be sent to your local Distributor for verification. After your distributor has verified your salon account,
you will receive an enrollment e-mail containing a username and password to access the Salon Loyalties website. At the end of each quarter,
American Crew will confirm your purchases with your Distributor. You can check your account balance and deposits on the website on the Program Statement page. At this point,
American Crew, Inc. will rely solely on the Distributor to verify all salon purchases and submit the salon's name, address, phone number
and purchases. So it is incumbent upon you to always use your American Crew membership number with all qualified
American Crew purchases.
CAN I SUBMIT MULTIPLE LOCATIONS FOR PURCHASES?
Yes. Multiple salon locations are accepted. However, Crew Credits are earned based on location. If you have multiple locations, your total
purchases will be divided by the number of locations. Crew Credits and Award Levels will be awarded based on this number.
CAN I ENROLL MY BEAUTY SUPPLY STORE?
To qualify you must have a salon within your store with at least one chair. Distributor stores cannot currently
participate.
DO I EARN CREW CREDITS ON D:FI PRODUCTS TOO?
No. Crew Credits can only be accumulated on reported American Crew product sales.
CAN I PARTICIPATE IF I OWN A CHAIN OR FRANCHISE?
Please contact your corporate office to determine if you qualify for the program.
IS AN E-MAIL ADDRESS REQUIRED?
Yes, an e-mail address is required for you to enroll in the Program.
HOW DO I KNOW HOW MANY CREW CREDITS I HAVE?
Participating salon accounts will receive an electronic statement via e-mail. To view Crew Credits deposits and balance click MyAccount/Redeem, then
Statement to access the Statement page.
WHY DOES MY STATEMENT SHOW FEWER PURCHASES THAN I PURCHASED THIS QUARTER?
We rely on Distributor's information. We also rely on you to keep your profile up to date. If your Crew Credits aren't uploaded properly,
it could be because your account information is incorrect. Verify and update your account info routinely. Remind your DSC to include
your Salon Loyalties membership number whenever you purchase American Crew products.
WHEN DO MY CREW CREDITS EXPIRE?
Crew Credits do expire two years after the year of issuance. For example, Crew Credits issued in 2023
will expire December 31, 2025.
CAN I PURCHASE ITEMS IF I DO NOT HAVE ENOUGH CREW CREDITS?
Currently, all items are redeemable with Crew Credits only. Crew Credits CANNOT be supplemented with money or
credit cards.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Many items are shipped within 5-10 business days from the date orders are processed. Items shipped directly from the manufacturer
may take longer.
CAN I RETURN MY ORDER?
Satisfaction is guaranteed on merchandise selections for the salon or home. All sales are final on American Crew branded professional
tools and educational awards. Cancellation fees may apply for American Crew educational courses and will be deducted from your
Crew Credit account.
MY SALON IS LOCATED OUTSIDE THE UNITED STATES?
The American Crew Loyalties Program is designed for only those salons located in the United States. In the future, we hope to incorporate
worldwide independent salon accounts. Please continue to check the website for more details.
HOW CAN I CONTACT PROGRAM HEADQUARTERS?
Program Headquarters can be reached by sending and email to salonloyalties@crewrewards.com or calling 888.371.0252 (9:30 am – 4:30 pm Eastern time, Monday through Friday)
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